Customer Survey - Diamond Aircraft 2022

News and Announcements.

Moderators: Rick, Lance Murray

User avatar
Chris
5 Diamonds Member
5 Diamonds Member
Posts: 927
Joined: Sat Jun 19, 2010 3:34 am
First Name: Chris
Aircraft Type: DA42NG
Aircraft Registration: N449TS
Airports: KHIO
Has thanked: 1035 times
Been thanked: 475 times

Customer Survey - Diamond Aircraft 2022

Post by Chris »

If you are a private owner of a Diamond Aircraft, I strongly encourage you to complete this survey if you haven't already. Deadline is November 21st, 2022. More details below.
Amila Spiegel wrote: From: Spiegel, Amila
Sent: Dienstag, 8. November 2022 15:45
Subject: We need your feedback - Customer Survey Diamond Aircraft Products 2022
Importance: High

Dear valued customer!

You are listed in our database as a Diamond Aircraft customer (either as an active or former customer). We have prepared a ‘Customer Survey – Product Feedback 2022’ and would be happy if you could help us with your valued feedback. Our goal with this survey is to receive inputs on our current products and to understand potential areas of improvement through your experience operating Diamond aircraft.

The survey is anonymous however, for statistical reasons we will ask you some general question related to your region, aircraft type, etc.
Depending on your answers, we expect that this survey will take approx. 20 minutes of your time. The more details you can provide, the better we can understand that status quo and identify in which areas we can focus our future developments to meet our pilot´s expectations.

Here is the link for the survey: Customer Survey – Product Feedback 2022

We would appreciate if you could provide us your feedback until Nov 21st, 2022.

More details on the survey background:
We have conducted a similar survey with a number of flight training operators two months ago. Now we would like to understand how our private customers/private owners feel about our products. The aim is to understand each operator group’s feedback and priorities. Your feedback counts! It will be analyzed comprehensively throughout our structure and shared with all management levels.

Please do consider that this survey has been sent to our sales partners upfront with the request to send it to their customer base as not all contact details may be up-to-date. We regret any inconvenience in case you receive it twice and, we are really looking forward to receiving your feedback.

In case of any help or support needed, feel free to contact us.

We thank you in advance for your participation.

My best regards,
Amila
Chris
N449TS / DA42-NG / 42.AC049
KHIO
User avatar
blsewardjr
4 Diamonds Member
4 Diamonds Member
Posts: 479
Joined: Tue Jul 26, 2011 11:19 pm
First Name: Bernie
Aircraft Type: DA40
Aircraft Registration: N377DS
Airports: KCHO
Has thanked: 116 times
Been thanked: 141 times

Re: Customer Survey - Diamond Aircraft 2022

Post by blsewardjr »

Chris- Thanks for this. I suspect it did not go to those of us who purchased our aircraft used. I revisited my suggestions for a DA41 and gave Diamond extensive comments. I'm skeptical as to what changes might come, but I appreciate the chance to communicate with them as part of a mass effort. Bernie
Bernie Seward, IR, AGI
2003 DA40 N377DS
KCHO Charlottesville, VA
Pbwears1
3 Diamonds Member
3 Diamonds Member
Posts: 74
Joined: Mon Nov 23, 2015 2:43 am
First Name: Peter
Aircraft Type: DA40
Aircraft Registration: N329DS
Airports: KBUY
Has thanked: 4 times
Been thanked: 6 times

Re: Customer Survey - Diamond Aircraft 2022

Post by Pbwears1 »

Yes, thanks Chris...a used owner as well
User avatar
hifiaudio2
3 Diamonds Member
3 Diamonds Member
Posts: 54
Joined: Fri Apr 15, 2022 2:29 pm
First Name: John
Aircraft Type: DA40NG
Aircraft Registration: N845PA
Airports: KFFC
Has thanked: 1 time
Been thanked: 16 times

Re: Customer Survey - Diamond Aircraft 2022

Post by hifiaudio2 »

blsewardjr wrote: Wed Nov 09, 2022 3:48 pm Chris- Thanks for this. I suspect it did not go to those of us who purchased our aircraft used. I revisited my suggestions for a DA41 and gave Diamond extensive comments. I'm skeptical as to what changes might come, but I appreciate the chance to communicate with them as part of a mass effort. Bernie
I'd love to hear all of your thoughts on a 41 :)
User avatar
Boatguy
5 Diamonds Member
5 Diamonds Member
Posts: 1812
Joined: Mon Jan 22, 2018 4:48 am
First Name: Russ
Aircraft Type: DA62
Aircraft Registration: N962M
Airports: KSTS
Has thanked: 1311 times
Been thanked: 1160 times

Re: Customer Survey - Diamond Aircraft 2022

Post by Boatguy »

hifiaudio2 wrote: Thu Nov 10, 2022 2:16 am
blsewardjr wrote: Wed Nov 09, 2022 3:48 pm Chris- Thanks for this. I suspect it did not go to those of us who purchased our aircraft used. I revisited my suggestions for a DA41 and gave Diamond extensive comments. I'm skeptical as to what changes might come, but I appreciate the chance to communicate with them as part of a mass effort. Bernie
I'd love to hear all of your thoughts on a 41 :)
Sounds like a topic for a new thread.
User avatar
blsewardjr
4 Diamonds Member
4 Diamonds Member
Posts: 479
Joined: Tue Jul 26, 2011 11:19 pm
First Name: Bernie
Aircraft Type: DA40
Aircraft Registration: N377DS
Airports: KCHO
Has thanked: 116 times
Been thanked: 141 times

Re: Customer Survey - Diamond Aircraft 2022

Post by blsewardjr »

Here is a link to the original discussion of creating a "DA41" improved DA40 -- viewtopic.php?t=5843
Bernie Seward, IR, AGI
2003 DA40 N377DS
KCHO Charlottesville, VA
User avatar
haykinson
3 Diamonds Member
3 Diamonds Member
Posts: 114
Joined: Thu Apr 19, 2018 8:32 am
First Name: ilya
Aircraft Type: DA40NG
Aircraft Registration: N724LA
Airports: KSMO
Has thanked: 36 times
Been thanked: 48 times

Re: Customer Survey - Diamond Aircraft 2022

Post by haykinson »

This didn't go to everyone. I didn't get the survey, and I bought a plane in May... Thanka for sending this along.
User avatar
spr
2 Diamonds Member
2 Diamonds Member
Posts: 31
Joined: Mon Dec 09, 2019 11:11 pm
First Name: Stephen
Aircraft Type: DA40NG
Aircraft Registration: N388LA
Airports: KSAV
Has thanked: 89 times
Been thanked: 16 times

Re: Customer Survey - Diamond Aircraft 2022

Post by spr »

Thanks for posting this, I’m the original owner, but did not get this as well
User avatar
greg
3 Diamonds Member
3 Diamonds Member
Posts: 74
Joined: Fri Dec 21, 2012 4:46 am
First Name: Greg
Aircraft Type: DA40
Airports:
Has thanked: 18 times
Been thanked: 13 times

Re: Customer Survey - Diamond Aircraft 2022

Post by greg »

I’m disappointed that there was no option to say “add me to your customer database”. I am second-hand owner, and have even unsuccessful at getting onto communications databases, other than the Austrian one that advises of new MSB/OSB.

I’m also surprised to find that my model doesn’t exist - you can’t enter a build date before 2008 for a DA40. I wonder what I’ve been flying these last few years?
User avatar
Rich
5 Diamonds Member
5 Diamonds Member
Posts: 4555
Joined: Mon Aug 30, 2010 12:40 pm
First Name: Rich
Aircraft Type: DA40
Aircraft Registration: N40XE
Airports: S39 Prineville OR
Has thanked: 144 times
Been thanked: 1165 times

Re: Customer Survey - Diamond Aircraft 2022

Post by Rich »

greg wrote: Sat Nov 12, 2022 9:33 pm I’m also surprised to find that my model doesn’t exist - you can’t enter a build date before 2008 for a DA40. I wonder what I’ve been flying these last few years?
There is an “Other” option, which I used.
2002 DA40-180: MT, PowerFlow, 530W/430W, KAP140, ext. baggage, 1090 ES out, 2646 MTOW, 40gal., Surefly, Flightstream 210, Orion 600 LED, XeVision, Aspen E5
Post Reply